Privacy Policy

1. Introduction

   Grocerz Pty Ltd (referred to in this policy as “Grocerz”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

   This Privacy Policy explains how we collect, store, use, and disclose your personal information when you visit our website, create an account, make a purchase, or otherwise interact with our services.

   By using our website or services, you agree to the practices described in this policy.

2. What Information We Collect

   We collect different types of information to provide and improve our services.

   1. Personal Information
      This may include:
      • Your name, email address, and phone number.
      • Delivery and billing addresses.
      • Payment information (processed securely by trusted third-party providers).
      • Your order history and shopping preferences.
      • Information you provide when contacting customer support or participating in promotions.
   2. Automatically Collected Information
      When you visit our website, we may automatically collect:
      • IP address, browser type, and device details.
      • Website usage data (pages visited, time spent, referral sources).
      • Cookies and similar technologies to improve site performance and personalise your experience.
      You can disable cookies in your browser settings, but some parts of our site may not function properly without them.
   3. Sensitive Information

      We generally do not collect sensitive information (such as health data or political opinions). If we ever do, we’ll only do so with your consent or as required to do so by law.

3. How We Use Your Information

   We use your personal information to:
   • Process and deliver your grocery and essentials orders.
   • Manage your account and order history.
   • Communicate order updates, service announcements, and promotional offers.
   • Provide customer support and resolve issues.
   • Improve our website, products, and services through analytics.
   • Detect and prevent fraud or misuse.
   • Comply with legal and regulatory obligations.

   If you do not wish to receive marketing emails, you can unsubscribe at any time by following the link in our emails or contacting us directly.

4. Disclosure of Your Information

   We do not sell or rent your personal information. However, we may share your data with trusted third parties where necessary to provide you with the service you’ve opted us for, including:
   • Delivery partners to fulfill your orders.
   • Payment processors to handle secure transactions.
   • IT and marketing service providers for website hosting, analytics, and communications.
   • Legal or regulatory authorities if required by law or to protect our rights and property.

   All third parties we work with are required to comply with Australian privacy laws and to use your data only for the purpose for which it was disclosed.

   All third parties we work with are required to comply with Australian privacy laws and to use your data only for the purpose for which it was disclosed.

5. Security of Your Information

   We take reasonable physical, technical, and administrative measures to protect your personal information from misuse, interference, loss, and unauthorised access. While we use secure servers, encryption, and restricted access, no online platform is completely immune to security risks. You can help protect your account by using a strong password and keeping your login details confidential.

6. Data Retention

   We retain your personal information for as long as necessary to:
   • Provide our services;
   • Comply with legal and tax obligations; and
   • Resolve disputes or enforce agreements.

   When no longer needed, we take reasonable steps to destroy or de-identify your personal information.

7. Your Rights and Access to Information

   You have the right to:
   • Access the personal information we hold about you.
   • Request corrections if your information is inaccurate, outdated, or incomplete.
   • Withdraw consent to marketing or other non-essential uses of your data.
   • Make a complaint if you believe we’ve breached your privacy rights.

   To exercise these rights, contact us at +61 460 820 740. We may need to verify your identity before processing your request.

8. Complaints and Dispute Resolution

   If you have concerns about how we’ve handled your personal information, please contact us first so we can resolve the issue promptly.

   • Contact: hello@grocerz.com.au
   • Address: 2/22-30 Wallace Avenue, Point Cook, VIC 3030

9. Updates to This Policy

   We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted on our website with the revised “Last Updated” date. We encourage you to review it regularly.

10. Contact Us

    For any questions about this Privacy Policy or our data practices, please contact: hello@grocerz.com.au