FAQs

1. Do you provide same-day delivery in Point Cook?

   Yes, we offer 120 minutes delivery in Point Cook, as it falls within our 10km service radius. Other areas included in this zone are Williams Landing, Hoppers Crossing, Truganina, and Tarneit, ensuring fast and convenient delivery across the nearby suburbs. You can input your postcode to check which zone your suburb falls under.

2. Can I find Indian spices, lentils, and specialty ingredients at your store?

   We stock a wide range of authentic Indian groceries, including spices, lentils, flours, snacks, and specialty ingredients. You’ll also find fresh fruits and vegetables, everyday essentials like milk, bread, and eggs, fresh produce, and kitchen essentials at our online and offline store.

3. What are your store opening and closing hours?

   Our store is open 7 days a week, from 8:00 AM to 8:00 PM. Whether you’re picking up fresh ingredients in the morning or grabbing essentials in the evening, we’re here to serve you throughout the day.

4. Do you offer weekly specials or discounts on fresh produce or essentials?

   Yes, we regularly offer weekly specials and great-value discounts on a wide range of fresh produce, pantry staples, and everyday essentials. To stay updated on our latest deals, promotions, and new arrivals, be sure to follow us on Facebook & Instagram to never miss out on a good bargain.

5. Do you stock vegetarian or vegan grocery options?

   Our wide range of products would suit a range of dietary requirements. Please make sure to read the label of the product(s) you’re looking to purchase.

6. Can I track my online order?

   Yes, you can. Once you place an order, you’ll receive updates keeping you informed at every step, from confirmation to dispatch and delivery.

7. Do you offer wholesale pricing on groceries, fruits, vegetables, and essentials?

   Yes, we do. If you’re looking for wholesale pricing on groceries, fresh fruits, vegetables, or everyday essentials, simply fill out our wholesale enquiry form. Once submitted, our team will review your request and get in touch with tailored pricing and details to help you place bulk orders with ease.

8. Can I schedule a grocery pickup time in advance?

   Yes, you can. We offer convenient pre-scheduled pickup options, allowing you to choose a time that suits your day. Simply place your order online, select your preferred pickup slot, and we’ll have everything packed and ready when you arrive.

9. What is your returns policy?

   We accept returns on non-perishable items within 10 days for both online and in-store purchases. Perishable, refrigerated, and frozen goods must be returned immediately, either to the driver on delivery or in-store. For complete details, view our returns policy page.

10. What if my order is delayed?

    We always aim to deliver on time, but in rare cases, unexpected circumstances may cause a delay. If that happens, you’ll still stay fully updated, and your tracking notifications will keep you in sync with the status of your order until it arrives.